The essentials your teams needs to approach disruptive behaviors and win. People get disruptive and your response impacts safety, customer and employee experience, reputations, and profit. But you’re in a people business and people have always "acted out". So, what can you do about it? First, get to know the challenge you’re facing from rudeness to extreme violence. Disruptive behaviors impact business, brands, and your team's sense of well-being. Explore strategies that will help you face that challenge. Then, consider what “winning” should look like.
Not just "de-escalation" training! Build on the essentials and delivers an in-depth approach to impacting others and winning. Explore what strengthens and limits your ability to impact behaviors. Strengthen and align your verbal and nonverbal communication tactics with strategic influence. Change how you handle verbal tactics. Then, consider team dynamics.
See problems coming before they become problems using disruptive behavior indicators Aggression and criminal activity can lead to business interruptions, injuries and worse. You don’t have to wait for problems to arrive. Certain behaviors can be seen before the aggression or criminal activity. This course helps you learn to see problems coming before they become problems and then respond with safety in mind.
In a world where knowing matters, it's time for behavior-based concealed weapons detection Do you think it’s important to see signs of concealed weapons before they’re used? This course was designed for your safety. ARI™ is built on the experiences of law enforcement, military, and asset protection professionals. Using an “effectively simple” approach allows skill development to continue after the course; moving you beyond memorization and in to application.
Respond to aggression without the risk and cost of traditional self-defense training When customers get violent, poor responses can lead to injuries, lawsuits, fearful customers, and embarrassing images ripe for going viral on social media. Safe Contact™ builds on communication sills and avoiding violence. Then learn to minimize the impact of violence and reduce the likelihood of injuries. All this without encouraging the use of offensive or aggressive tactics.
Interview safety should be intentional and effective, promoting safety and protecting interview integrity Too many investigators plan for the interview strategy without giving much thought to safety. Failing to see and then impact possible disruptive behaviors during an interview impacts safety and can degrade interview effectiveness. Like avoiding denials, avoiding outbursts and other disruptive behaviors is important to maintain momentum and reduce barriers to truth. Tailored for the interview process and the interviewer, course content from Addressing Disruptive Behaviors™ and Foresight is used to help you find an advantage through safety.
More confidence, less risk when using handcuffs Handcuffs are used for safety, but did you know the standard cooperative cuff approach introduces unnecessary risks? Your technique for applying handcuffs should be consistent, efficient, and quick. Safe Cuff™ sets the new standard for cooperative handcuffing techniques.
Advanced security benefits using simple tactics accessible for everyone on your team, including your security professionals Spotting and reacting to hostile surveillance activity has helped organizations avert petty crime, attacks, and catastrophes. In some form, hostile surveillance precedes all criminal activity because would-be attackers need information to succeed. And their need gives you an opportunity to step up and influence their actions… if you know what to look for and how to look for it. This program is customized for your people, your needs, your organization.