The essentials your teams needs to approach disruptive behaviors and win. People get disruptive and your response impacts safety, customer and employee experience, reputations, and profit. But you’re in a people business and people have always "acted out". So, what can you do about it? First, get to know the challenge you’re facing from rudeness to extreme violence. Disruptive behaviors impact business, brands, and your team's sense of well-being. Explore strategies that will help you face that challenge. Then, consider what “winning” should look like.
Not just "de-escalation" training! Build on the essentials and delivers an in-depth approach to impacting others and winning. Explore what strengthens and limits your ability to impact behaviors. Strengthen and align your verbal and nonverbal communication tactics with strategic influence. Change how you handle verbal tactics. Then, consider team dynamics.
See problems coming before they become problems using disruptive behavior indicators. Aggression and criminal activity can lead to business interruptions, injuries and worse. You don’t have to wait for problems to arrive. Certain behaviors can be seen before the aggression or criminal activity. This course helps you learn to see problems coming before they become problems and then respond with safety in mind.
In a world where knowing matters, it's time for behavior-based concealed weapons detection. Think it’s important to see signs of concealed weapons before they’re used? This course was designed for your safety. ARI™ is built on the experiences of law enforcement, military, and asset protection professionals. Using an “effectively simple” approach allows skill development to continue after the course; moving you beyond memorization and in to application.
Respond to aggression without the risk and cost of traditional self-defense training. When customers get violent, poor responses can lead to injuries, lawsuits, fearful customers, and embarrassing images ripe for going viral on social media. Safe Contact™ builds on communication sills and avoiding violence. Then learn to minimize the impact of violence and reduce the likelihood of injuries. All this without encouraging the use of offensive or aggressive tactics.
Interview safety should be intentional and effective, promoting safety and protecting interview integrity. Too many investigators plan for the interview strategy without giving much thought to safety. Failing to see and then impact possible disruptive behaviors during an interview impacts safety and can degrade interview effectiveness. Like avoiding denials, avoiding outbursts and other disruptive behaviors is important to maintain momentum and reduce barriers to truth. Tailored for the interview process and the interviewer, course content from Addressing Disruptive Behaviors™ and Foresight is used to help you find an advantage through safety.
More confidence, less risk when using handcuffs. Handcuffs are used for safety, but did you know the standard cooperative cuff approach introduces unnecessary risks? Your technique for applying handcuffs should be consistent, efficient, and quick. Safe Cuff™ sets the new standard for cooperative handcuffing techniques.
Advanced security benefits using simple tactics accessible for everyone on your team, including your security professionals. Spotting and reacting to hostile surveillance activity has helped organizations avert petty crime, attacks, and catastrophes. In some form, hostile surveillance precedes all criminal activity because would-be attackers need information to succeed. And their need gives you an opportunity to step up and influence their actions… if you know what to look for and how to look for it. This program is customized for your team, your needs, your organization.
According to research, communication is the number one competency sought by employers and a skill that separates leaders from losers. Average communicators experience miscommunication, misunderstanding, and missed opportunities. But effective communicators are like thought leader E.F. Hutton – when they speak, people listen! This interactive seminar utilizes workplace simulation, self-assessments, and small group discussions that help participants recognize and overcome complex communication issues and enhance their ability to communicate effectively at work and beyond.
Critical thinking is a process that enables us to analyze problems, find reasoned solutions, and present fair and logical arguments – without being argumentative. Using storytelling, discussions, and self-assessments, this engaging seminar introduces participants to several methodical approaches to critical thinking and problem solving.
Deviance in the Workplace: Why Good People Do Bad Things
Realizing that employees engage in deviant behavior isn't enough. Leaders must recognize why employees lie, cheat, and steal from their organizations if they’re to be addressed. This thought-provoking and engaging seminar uses ethical scenarios to help participants recognize that employees sometimes do bad things for what they believe are darn good reasons.
Ever wonder why others seem to move forward, yet you feel stuck? Or why others get lots of attention but you struggle to get people to consider your ideas? Although everyone communicates, some are just better at identifying with and relating to others. According to leadership guru John C. Maxwell, “The ability to communicate and connect with others is a major determining factor in reaching your potential.”This highly engaging 1-day seminar, based on the book by the same title, will introduce you to Dr. Maxwell’s proven principles and help you connect with others one-on-one, in small groups, and with large audiences. If you want others to listen to you and consider your ideas, learn to connect!
Values-free leadership is an oxymoron, and leadership without authenticity is a misnomer. Integrity is the heart of leadership and authenticity is its soul. True leaders are not only ethical and transparent, they engage and influence others on a deeper, more personal level. By applying the ethical theories of notable moral philosophers and contemporary thought leaders, participants test 7 principles of authentic leadership.
As a leader, your level of influence is directly proportional to your ability to inspire, challenge, and develop others. Transformational leaders engage others on a deeper level by addressing their intellectual and emotional needs and motivating them to grow to their fullest potential.In this experiential seminar, you will not only learn the attributes that set transformational leaders apart – you will apply them. By engaging with others and experimenting with proven techniques, you will learn to overcome complex communication issues, navigate office politics, influence positive outcomes, facilitate lateral thinking, negotiate win-win solutions, and provide individualized coaching and feedback.
Ethical leadership is about more than just abiding by and enforcing a list of dos and don’ts. It’s a values-based approach to leadership that empowers you to affect followers on a deeper level while fostering their personal growth, job satisfaction, productivity, and retention.Through the use of storytelling, self-assessments, small group activities, and ethical scenarios you will discover how applying The 12 Inescapable Laws of Ethical Leadership will enable you to live your values, fulfill your obligations, and positively affect those around you.