Addressing Disruptive Behaviors: Strategic Influence
Not just "de-escalation" training! Build on the essentials and delivers an in-depth approach to impacting others and winning.
Disruptive behaviors impact people, like your customers and employees, your brand, and your profit. You have the essentials, but what else can you do? Quite a bit.
First, explore what strengthens and limits your ability to impact behaviors. Strengthen and align your verbal and nonverbal communication tactics with strategic influence. Change how you handle verbal tactics. Then, consider team dynamics.
This is about learning what you can do and say to make a difference: “anti-escalation” to avoid disruptive behaviors, “non-escalation” to work from a position of strength, and “de-escalation” to respond with impact.
YOUR ORGANIZATION BENEFITS FROM:
DESIGNED FOR Anyone working with people...
CONTACT HOURS: 4
(varies with delivery option and customization)
Call to discuss which is best for your organization.
Addressing Disruptive Behaviors: Essentials
AREAS OF STUDY:
Safety & Protection
Strongside Principles, LLC