Addressing Disruptive Behaviors​: Strategic Influence

Not just "de-escalation" training! Build on the essentials and delivers an in-depth approach to impacting others and winning.
Disruptive behaviors impact people, like your customers and employees, your brand, and your profit. You have the essentials, but what else can you do? Quite a bit.
First, explore what strengthens and limits your ability to impact behaviors. Strengthen and align your verbal and nonverbal communication tactics with strategic influence. Change how you handle verbal tactics. Then, consider team dynamics.
This is about learning what you can do and say to make a difference: “anti-escalation” to avoid disruptive behaviors, “non-escalation” to work from a position of strength, and “de-escalation” to respond with impact.
 
YOU’LL LEARN:
  • How to strengthen strategic influence using the strategic influence triangle
  • Which nonverbal tactics align with strategic influence
  • Which verbal tactics align with strategic influence
  • How to handle verbal attacks
  • About managing team dynamics

YOUR ORGANIZATION BENEFITS FROM:
  • Less conflict and fewer injuries
  • Improved customer and employee experience
  • Actively protecting your company's brand
  • Life skills (not just work skills) for your team 

COURSE SECTIONS:
  1. Opening
  2. Strategic Influence Triangle
  3. Strengthening Nonverbal Strategic Influence
  4. Strengthening Verbal Strategic Influence
  5. Handling Verbal Attacks
  6. Managing Team Dynamics
  7. Persuasive Escalation
  8. Closing

​DESIGNED FOR Anyone working with people...
  • Retail & Healthcare
  • Hospitality & Entertainment
  • Ministries & NGOs
  • Attorneys & Other Professional Service Providers
  • Security & Investigations
  • Law Enforcement
  • Executive Protection
CONTACT HOURS: 4
(varies with delivery option and customization)
 
DELIVERY OPTIONS:
Workshops
eLearning
Call to discuss which is best for your organization.
 
PREREQUISITE:
Addressing Disruptive Behaviors: Essentials
 
COURSE LEVEL:
Basic
 
AREAS OF STUDY:
Safety & Protection
Personal Development
Impacting People
​Influence

CONTENT SOURCE:
Strongside Principles, LLC