Example: Clients are lead through Strongside's policy development process. The result: Polices and guidelines are developed based on information and strategic intentionality. Leaders have a stake in the process and the product.
We believe policies should be written to impact behavior.
Example: Retail client’s approach to dealing with customer dishonesty (formerly known as "shoplifting") was leading to complaints, complications, and not improving loss results. We focused on aligning priorities, motivating language, and clear expectations. The result: Can you say "paradigm shift"? They now approach customer dishonesty in a new way - promoting safety, protecting business, and minimizing legal exposure.