Addressing Disruptive Behaviors​: Essentials

The essentials your teams needs to approach disruptive behaviors and win.
People get disruptive and your response impacts safety, customer and employee experience, reputations, and profit. But you’re in a people business and people have always "acted out". So, what can you do about it? Quite a bit! First, get to know the challenge you’re facing. Explore which strategies will help you face that challenge. Then, consider what “winning” should look like.
 
YOU’LL LEARN:

• How to recognize disruptive behaviors
• About the pathway for disruptive behaviors
• The four strategies for impacting people’s behaviors
• What “winning” should look like
• How to manage two emotions that can get on your way

YOUR ORGANIZATION BENEFITS FROM:

• Less conflict and fewer injuries
• Improved customer and employee experience
• Actively protecting your company's brand
• Life skills (not just work skills) for your team 

COURSE SECTIONS:

1. Opening
2. Understanding Disruptive Behaviors
3. Exploring Compliance Strategies
4. Strengthening Strategic Influence
5. Closing

​DESIGNED FOR Anyone working with people...

• Retail & Healthcare
• Hospitality & Entertainment
• Ministries & NGOs
• Attorneys & Other Professional Service Providers
• Security & Investigations
• Law Enforcement
• Executive Protection

Click Here for Scheduling and Information

CONTACT HOURS: 4
(varies with delivery option and customization)
 
DELIVERY OPTIONS:
Workshop
eLearning
Call to discuss which is best for your organization.
 
PREREQUISITE:
None
 
COURSE LEVEL:
Basic
 
AREAS OF STUDY:
Safety & Protection
Personal Development
Impacting People
​Influence
​
CONTENT SOURCE:
Strongside Principles, LLC