Addressing Disruptive Behaviors​: Essentials

The essentials your teams needs to approach disruptive behaviors and win.
People get disruptive and your response impacts safety, customer and employee experience, reputations, and profit. But you’re in a people business and people have always "acted out". So, what can you do about it? Quite a bit! First, get to know the challenge you’re facing. Explore which strategies will help you face that challenge. Then, consider what “winning” should look like.
 
YOU’LL LEARN:
  • How to recognize disruptive behaviors
  • About the pathway for disruptive behaviors
  • The four strategies for impacting people’s behaviors
  • What “winning” should look like
  • How to manage two emotions that can get on your way

YOUR ORGANIZATION BENEFITS FROM:
  • Less conflict and fewer injuries
  • Improved customer and employee experience
  • Actively protecting your company's brand
  • Life skills (not just work skills) for your team 

COURSE SECTIONS:
  1. Opening
  2. Understanding Disruptive Behaviors
  3. Exploring Compliance Strategies
  4. Strengthening Strategic Influence
  5. Closing

​DESIGNED FOR Anyone working with people...
  • Retail & Healthcare
  • Hospitality & Entertainment
  • Ministries & NGOs
  • Attorneys & Other Professional Service Providers
  • Security & Investigations
  • Law Enforcement
  • Executive Protection
CONTACT HOURS: 4
(varies with delivery option and customization)
 
DELIVERY OPTIONS:
Workshop
eLearning
Call to discuss which is best for your organization.
 
PREREQUISITE:
None
 
COURSE LEVEL:
Basic
 
AREAS OF STUDY:
Safety & Protection
Personal Development
Impacting People
​Influence
​
CONTENT SOURCE:
Strongside Principles, LLC