For some of us, the easiest challenge to face may be the crisis. A crisis can be difficult, but it’s extreme and for some of us, facing extreme is easier than dealing with mundane. In a crisis, everything else takes a back seat: keeping up with industry changes, expense reports and emails can all wait. Managing a crisis can be like a temporary "get of jail" pass, nothing is more important than managing that crisis. And often, everyone in your circle is in it together - there's energy in that.
Successfully tackling a crisis can also be gratifying, making for great “war stories” and sometimes even making careers. But what about avoiding crisis? How important is that? CLICK HERE TO READ MORE
(Originally posted in August 2014. The challenges discussed in it are timely as they're still being faced by organizations across the U.S. It has been updated and re-posted because it's still very relevant.)
Accusations of racism and mistreatment, intense media scrutiny, fines of more than half a million dollars, mandatory implementation of costly measures to overhaul policies and systems…
This is the reality two prominent New York retailers faced after a series of troubling allegations. The impact on these prominent retailers, though not devastating, is arguably disastrous. How retailers and asset protection leaders respond when facing these types of challenges will speak volumes to employees, customers and media watching with intensity…
Of the many allegations made against the two prominent New York retailers, the most troubling included: CLICK TO READ MORE
The Aggression Cup™ Illustration
(Originally posted in June 2014.)
Addressing disruptive behaviors is simple. It takes a little time, some practice, and, for some of us, a change of heart. However, teaching people to address disruptive behaviors is a bit more complex.
Innovative learning tools, such as effective illustrations, really help. Enter the Aggression Cup™. We all have one. We carry it around all day long. See mine in the picture... Yours may look a little different.
But how does it work? And why should you care about my Aggression Cup™… or anyone else's? CLICK TO READ MORE
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